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CHRISTMAS DELIVERY & OPENING HOURS

 

All orders placed before Wednesday 20th December at midday will be despatched using Royal Mail Tracked 24 in the hope it reaches you before Christmas.
We are taking a break between Thursday 21st December 2023 - 2nd January 2024 and will despatch new orders and respond to all correspondence upon our return.
We wish you all a very happy Christmas and a wonderful New Year and look forward to serving you then.

 

 

THANK YOU

Thank you for all your support - by buying from us you are buying from people who care greatly about Silk, who study the science and history of Silk and who place great importance on quality, provenance and craftsmanship. 

 

EMAIL US

 

Customer Service :  evie@thisissilk.com

Press : press@thisissilk.com

Please mark our emails as 'Important' to ensure they do not go into your spam folder. 

 We aim to respond to all enquiries within 48 hours Monday - Friday (excluding Christmas holidays)

 

 

 

 

 

 

 

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Our customers' satisfaction is our number one priority.

We offer a full refund when the product has not been opened and is unused and a partial refund when the packaging can not be accounted for.

Please note that customers will be responsible for shipping costs.

Any returns must be in the original packaging with proof of purchase.

Products under warranty should be handled with care.

If the products arrive with visible defects, please take photos of them and send them our way. We will reach back out to clear up all the details.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.

Standard delivery usually takes around 7 business days. Please note that with the state of the global pandemic, orders may arrive later than usual.

If your order hasn't arrived after two weeks, please contact us and we will look into the details.

Products are stocked up on a regular basis.

If a product you want is out of stock, please feel free to shoot us a message with the product you are looking for in the subject line. We will send you a notifications when they are back in stock!

Free returns

Returns within 30 days receive a full refund.

Worldwide shipping

Ship anywhere, rates available at checkout.

24/7 support

Call us anytime at 1(800) 555-1234.